Membership activation
A Nudge Universe membership is activated electronically after a successful captured payment and any required account or contact details are complete. No physical product is shipped merely because you purchase a membership. The activation confirmation or next-step message will be sent to the email address provided at purchase.
Physical sends
Letters, gifts, packaging, and other physical items are planned and priced separately unless a membership offer expressly includes them. The written plan or order will identify the approved quantity, destination, production scope, estimated timeline, and delivery method.
Delivery regions and costs
Availability depends on the destination, item type, supplier, carrier, and legal restrictions. Shipping, handling, duties, insurance, remote-area charges, and similar costs are separate unless expressly included in the approved order. We confirm known costs before production approval where reasonably possible.
Production and dispatch estimates
Production and delivery periods begin only after we receive complete materials, recipient data, payment, and final approval. All dates are estimates unless expressly guaranteed in writing. Changes after approval, supplier availability, volume, destination, customs, weather, and carrier operations can extend the timeline.
Addresses and changes
You are responsible for complete and accurate recipient names, addresses, phone numbers, access instructions, and delivery restrictions. Tell us about a correction before dispatch. Once an item is produced or transferred to a carrier, address changes may be impossible or may create additional charges.
Tracking and delivery confirmation
Where the selected carrier provides tracking, we will share it with the customer contact or include it in the fulfilment report. Some local, hand-delivered, postal, or consolidated services may not provide item-level tracking. A carrier scan, signed receipt, delivery photo, or equivalent record may be used as delivery confirmation.
Delays, loss, and damage
Contact us promptly if tracking stalls, an item is lost, or the parcel arrives damaged. We will investigate with the relevant supplier or carrier. Remedies depend on responsibility, carrier coverage, available evidence, and the approved order; see the Cancellation and Refund Policy for the review process.
International delivery
The recipient or customer may be responsible for customs clearance, import duties, local taxes, identity checks, restricted-item rules, and destination-specific delays unless the approved order says otherwise. Refusal to pay destination charges may lead to return, disposal, or additional carrier costs.
Delivery support
For delivery help, email [email protected] with the order reference, recipient name, destination, and tracking details. Do not email complete payment credentials or sensitive identity documents unless we provide an appropriate secure method.