Scope of this policy
This policy applies to membership payments and paid physical-send work purchased from Nudge Universe. Our standard commercial rule is that all payments are final and non-refundable. A written proposal or order may add engagement-specific terms, but nothing in this policy excludes a right or remedy that applicable law does not allow us to exclude.
No-refund rule
We do not provide refunds for change of mind, unused membership time, cancellation after payment, dissatisfaction based on preferences already approved, customer delays, incorrect customer-supplied information, or a decision not to use purchased services. This applies whether or not membership access has been activated or included work has begun.
Membership cancellations
You may ask us to cancel a future recurring renewal where recurring billing applies. Cancellation prevents the next authorized renewal when completed before the stated renewal cut-off; it does not refund or credit the current term, any previous term, or a one-time membership payment.
Physical-send cancellations
You may ask us to stop physical-send work before dispatch, but cancellation is possible only where operationally practical. Amounts already paid remain non-refundable, and you remain responsible for any unpaid strategy, design, samples, materials, production, supplier, courier, duty, or other costs already completed or committed. After production approval, personalized work normally cannot be cancelled.
Payments covered by this rule
- Membership fees, including unused time or benefits.
- Approved or completed strategy, design, copy, artwork, and personalization work.
- Customized, produced, packed, or dispatched goods.
- Materials, samples, courier charges, duties, and supplier costs already committed.
- Work delayed or unusable because customer-supplied data, addresses, content, or approvals were incorrect or late.
Damage, defects, and fulfilment errors
Report damaged, materially defective, incorrect, or missing items within 7 calendar days of delivery, with the order reference and clear evidence. We will review the supplier, packaging, courier, and approval records. Our normal remedy, where we are responsible, is replacement of the affected item or re-performance of the affected service—not a refund. Any different remedy applies only where required by applicable law or expressly agreed by us in writing.
Mandatory exceptions and timing
If applicable law requires us to return an amount, or if we verify a duplicate collection or technical payment error, we will initiate the required correction through the payment provider to the original payment method within 7 business days after verification. Bank and payment-network processing time is outside our control. No return will be made to a different payment method or third party.
Report a cancellation or payment issue
Email [email protected] with your name, company, order or payment reference, the reason for the request, and any supporting evidence. We will review the applicable order, payment record, approvals, fulfilment status, and legal requirements, then communicate the decision and next step in writing.