Client relationships
Close the work as deliberately as you began it.
Package the result, the people behind it, and the next ownership step into one considered handover.
Written byRahul Chauhan
Published
A closing letter, outcome summary, labelled archive folder, and small project keepsake ready for handover.
use-cases/project-handover/heroStart here
The whole idea in one minute.
Send when a project moves into the client team, a new operating phase, or a long-term support relationship.
A closing letter, short result summary, and optional archive or keepsake tied to the work.
Project outcome and handover date
The client receives a clear handover and a final experience consistent with the quality of the engagement.
01 · When to send it
Use this when the moment is real and specific.
Send when a project moves into the client team, a new operating phase, or a long-term support relationship.
02 · What to send
Keep the package focused on one idea.
A closing letter, short result summary, and optional archive or keepsake tied to the work.
The letter says why you are sending it. The gift supports that message. If an item does not help the person understand or remember the moment, leave it out.
Project handover explainer
Ownership map showing what moves to the client, who owns it, what stays supported, and the next contact.
03 · Make it personal
Change only what matters to this person.
Keep the main idea and quality consistent. Change these details so the send is accurate for the person receiving it:
- 01Project outcome and handover date
- 02Named client and delivery contributors
- 03Next owner and support path
04 · How Nudge handles it
We keep every person and every package matched.
For each person, we keep one checklist with their name, message, gift, address, approval, and delivery status.
Nothing is printed or packed until you approve it. Before shipping, we check that the right letter and gift are going to the right person.
05 · What success looks like
The person understands why you chose them.
The client receives a clear handover and a final experience consistent with the quality of the engagement.
Do not judge this only by the number of packages sent. Check that the right person received the right message, in the right form, at the right time.